NEW YORK (AP) — Internet phone service provider Vonage has agreed to pay $3 million to 32 states to settle an investigation into some of its business practices.
In a filing Monday with the Securities Exchange Commission, the company says it also agreed to provide refunds to affected customers.
Idaho Attorney General Lawrence Wasden says his office received complaints from consumers who said they found it difficult to cancel their service with Vonage amid pressure from the company to keep their accounts.
Maine's attorney general, Janet Mills, says Vonage will revise what it discloses regarding offers of "free" services, money-back guarantees and trial periods.
Holmdel, N.J.-based Vonage says there was no finding of any wrongdoing or violation by the company.
Besides Idaho and Maine, the other states participating in the settlement are Alabama, Arizona, Arkansas, Connecticut, Florida, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Missouri, Montana, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington, West Virginia and Wisconsin.
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Posted 11/16/2009 4:21 PM ET
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